🚚 SHIPPING

Fulfillment Time:

  • Orders are typically printed and prepped within 2 - 5 business days

  • During limited drops or heavy volume, allow up to 7 business days

Delivery Time (U.S.):

  • Once fulfilled, shipping takes 2 - 7 business days, depending on your location and carrier

  • You’ll receive a tracking number as soon as your order leaves our hands

Carriers We Use:
USPS, FedEx, DHL, and other reliable providers - we choose the best one based on your address

Note: We currently ship only within the U.S.

🔁 RETURNS & EXCHANGES

We don’t do buyer’s remorse.
This is limited-drop gear - not Target.

However, if your order arrives:

  • Damaged

  • Incorrect

  • Printed poorly

We’ll make it right.

🔄 Wrong Size?

If you ordered the wrong size:

  • We’ll still try to work with you

  • You may be responsible for return shipping

  • We don’t resell returns - everything is made-to-order

Size Tip: Our shirts run true-to-size with an athletic fit. If you’re between sizes, go up one.

📦 Return Requests

To request a return or replacement:

  1. Email team@holdthelinegear.com within 7 days of delivery

  2. Include:

    • Your order number

    • A clear photo of the issue

    • A short description of what went wrong

We’ll respond within 2 - 3 business days.

📫 Lost or Stolen Packages

If your tracking says “delivered” but you haven’t received it:

  • Wait 24 - 48 hours - sometimes packages are marked early

  • Check with neighbors or your building manager

  • If still missing, contact us and we’ll help investigate

Note: We’re not responsible for theft or delivery errors caused by incorrect addresses, but we’ll do what we can to help.

Bottom line: If we screw up, we’ll fix it. If you screw up, we’ll try to help anyway. That’s the kind of crew we run.